The Influence of Work Behavior and Competence on Employee Performance with Work Motivation as an Intervening Variable (A Study at PT Pnm Mekaar, Bogor Region)

Abstract

PT Permodalan Nasional Madani is a financial institution operating in the service sector. Like any service-oriented company, it must strive to achieve the desired level of employee performance. To attain this performance, the company must make efforts to foster appropriate work behavior, enhance employee competence, and effectively boost employee work motivation. Therefore, this study aims to examine the influence of work behavior and competence on employee performance, with work motivation serving as an intervening variable (A Study at PT PNM Mekaar, Bogor Region). This study employs an explanatory quantitative design, with the unit of analysis being the employees of PT PNM, Bogor Region. The target population consists of all 426 employees of PT PNM, Bogor Region, and the sample comprises 210 employees, selected using the proportional stratified random sampling technique. Data collection was conducted via questionnaires, and the analysis involved both descriptive and inferential statistics using Structural Equation Modeling (SEM) with the SmartPLS 4.0 software. The research results indicate that work behavior and work competence have a positive and significant influence on employee work motivation. Furthermore, work motivation, work behavior, and work competence positively and significantly influence employee performance. The mediation analysis also demonstrates that work motivation significantly mediates the relationship of both work behavior and work competence toward employee performance at PT PNM Mekaar, Bogor Region.